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Our Approach
Walked in your shoes

We’ve run contact centres directly and through partners across Australia and internationally in UK, US, South Africa, Philippines and India.

Contact Centre Solutions
Fit for purpose

We take the time to understand your organisational and operational needs. We simplify the complex – our approach and recommendations are tailored & pragmatic.

By your side

We create capacity while working alongside your team to build capability and ensure sustainable outcomes.

Fast track results

We leverage our experience to cut through the noise and hone in on the things that create the biggest long term impact. 

360 Degree Contact Centre Review

Our 360 Degree Review provides a view of current state relative to market and helps identify opportunities to evolve or transform operations for your business.

Macro Industry Trends

Contact Centre Solutions

Co-design & Recommendations

Capability Maturity Assessment

Contact Centre
Health Check

Contact Centre Solutions Approach
Contact Centre optimisation
Contact Centre Technology

MACRO
INDUSTRY TRENDS

CCSI operates across all aspects of a dynamic and growing industry. We apply this data for a qualitative and quantitive assessment of your competitiveness

Contact Centre Consulting
Contact Centre optimisation
Contact Centre Technology

OPERATIONAL HEALTH CHECK

The contact centre health check is an independent assessment of key contact centre metrics detailing opportunities across Culture, Customer & Commercials 

Contact Centre optimisation
Contact Centre optimisation
Contact Centre optimisation

CAPABILITY MATURITY ASSESSMENT

Our maturity assessment benchmarks capabilities against best practice because we know customers compare their experiences across brands and industries

Contact Centre optimisation
Contact Centre optimisation
Contact Centre optimisation

CO-DESIGN & RECOMMENDATIONS

Through our Rapid Design Studios we co-create innovative and sustainable solutions with your SMEs. Our team presents key findings to your executive team

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