top of page

Contact Centre Solutions Team

Our leadership team has deep expertise and a passion for contact centres

Contact Centre Solutions

Sara Elmstrom

Sara Elmstrom_edited_edited.png


Sara is an experienced CEO and senior leader with 20 years of international experience spanning multiple industries. She is an intuitive and values driven leader with a commercial and decisive approach.

Contact Centre Solutions

Holly Jonas

Holly headshot_edited_edited.png

Operations, Technology & Marketing

Holly is a marketing, operations, and communications professional with 20 years of experience building iconic brands across Europe, the Middle East, Africa, APAC, and ANZ. Skilled in strategy, marketing planning, and operations.

Contact Centre Solutions

Stuart Blake

Stuart Blake1_edited.png


Stuart has over 30 years’ experience in Financial Services and was Chief Executive at IAG and a Chief Executive at Wesfarmers, accountable for brands including NRMA, RACV, Myer, JB-HIFI and Coles.

Contact Centre Solutions

Maria Stavrinides

MS pic white background_edited.png

Culture, Leadership & HR

Maria is a leading HR executive and registered psychologist with a career spanning corporate change including people and culture, organisational design, training and leadership program. She has consulted to CEO’s and group executive including Qantas, Westpac and IAG.

Contact Centre Solutions

David McDonald

David McDonald1_edited_edited_edited.png


David brings over 25 years of experience as Chief Operating Officer working within business and consulting to industries including Healthcare, Insurance, Financial Services, Energy and Retail.

Contact Centre Solutions

Peter Hughes

Peter Hughes Headshot


Peter has over 25 years senior leadership experience across large scale organisations and emerging global startup businesses. Peter has led operational divisions, internal support functions and cultural transformation programs across top tier financial services businesses.

Contact Centre Solutions

Stuart Brown

Stuart Brown_edited_edited.png


Stuart is an experienced executive within the Australian financial and professional services industry, with expertise across commercial leadership, and digital and process strategy.

Contact Centre Solutions

David Vincent

David Vincent Headshot

Sales & Transformation

David started on the  frontline of contact centres before extending his leadership into multi-site and blended operations. He has transformed contact centres in Australia, New Zealand and Vietnam in businesses as diverse as insurance, medical services and crisis support.

Contact Centre Solutions
Danny Camerotto Headshot

Danny Camerotto

Program Management

Danny is a senior leader in the Australian financial services industry, with expertise across white labelling, intermediated and direct markets. Roles have spanned program and change management, partnering, sales and distribution, risk management and regulatory compliance.

Contact Centre Solutions
Floreal - CCSI.png

Floreal Alvarez

Leadership & Learning Specialist

Floreal has over 25 years’ experience as a leadership and learning specialist working around the world and across a wide range of  industries and organisations. He has worked closely with banking, insurance and public sector call centres to improve leadership and customer service skills.

bottom of page