Partnering & Outsourcing
Finding the right partner who gets your business, is a great cultural fit and demonstrates alignment to objectives is key to successful partnering. Done right, engaging experts to execute functions will free you up to focus on your core capability.
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Fit for purpose structure, routines and visibility and oversight combined with strong relationship management capability and joint planning / goals.
Facilitation of best practice partnering from establishing a new relationship to optimising an existing one
Outsourcing
Offshoring
Remediation
Leadership capability
People experience
Workforce planning
Cost reduction
Plug and play partnering
KPI development
Contact centre enablement solutions
7 Common Pitfalls in Partnering
Outsourcing poor processes
No joint plan
KPIs drive wrong behaviours
Contract, not partner
Scaling too quickly
Unclear Roles
WHY
Do partnerships fail to deliver on objectives?
Lack of visibility