Contact Centre News and Insights

We are thrilled to share the exciting news of our recent partnership with Customer Contact Week Australia and NZ 2024 (CCW24), where...

The trend towards remote work did not stop with the end of the pandemic. It is ongoing and presents challenges to address.

Leading a digital transformation program, the CCSI team completed a health check of contact centre, back office and digital operations.

CCSI completed a health check and business process review, and reduced operational costs by 30%.

One of Australia’s leading state based insurance brands was impacted by four catastrophic weather events in 2021-22.

Digitisation & automation have become more important to businesses and offer great opportunities to enhance customer experiences.

Contact Centre Solution International CEO Sara Elmstrom speaks with Chloe James.

It’s been said that digitisation and automation would lead to the decline or demise of contact centres in Australia. In reality, they’ve...

For your customer, digital and operations’ strategy, delivering ”brilliant basics” is as important as the “magic moments".

Sometimes it’s better just being bloody good and focussing on the Moments That Matter There are some touch points that are more...