Harnessing Omnichannel for Success: Highlights from Customer Contact Week 2024
We are thrilled to share the exciting news of our recent partnership with Customer Contact Week Australia and NZ 2024 (CCW24), where...
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Sara Elmstrom
- Aug 30, 2023
- 2 min
The Impact of Remote Work
The trend towards remote work did not stop with the end of the pandemic. It is ongoing and presents challenges to address.
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Sara Elmstrom
- Aug 30, 2023
- 1 min
International Health Care Organisation
Leading a digital transformation program, the CCSI team completed a health check of contact centre, back office and digital operations.
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Sara Elmstrom
- Aug 30, 2023
- 1 min
Government Agency
CCSI completed a health check and business process review, and reduced operational costs by 30%.
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