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CCSI
Apr 1, 20231 min read
Interview – Sara & Chloe
Contact Centre Solution International CEO Sara Elmstrom speaks with Chloe James.
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CCSI
Apr 1, 20233 min read
Contact centres grapple with unprecedented challenges
It’s been said that digitisation and automation would lead to the decline or demise of contact centres in Australia. In reality, they’ve...
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CCSI
Oct 21, 20215 min read
You don’t always have to think disruption in CX
Sometimes it’s better just being bloody good and focussing on the Moments That Matter There are some touch points that are more...
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