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  • Writer's pictureSara Elmstrom

Government Agency

2018 - 2020



With revenue of over $18B and 329,000 business partners, the program managed the Operational Transformational Program for one of Australia’s largest financial services businesses specialising in return to work and rehabilitation leveraging ODG.


We completed a health check and reviewed end to end business processes.


CCSI then delivered improvement of eNPS +30 pts, NPS +25 pts and reduced operational costs by 30%.


(Group Executive reference available)



In every engagement, we take the time required to get to know your business and align objectives to ensure solutions are fit for purpose and sustainable while our experience allows us to fast-track the diagnostic process.

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