CCSI Rebrands to CXO2:
Our New Vision for CX
As CCSI, we worked with contact centre operations leaders to improve the EX and CX by transforming the operation. We launched the business because of the significant pressure on operations caused by changing consumer expectations, the acceleration of emerging tech and AI, the fight for talent, the limited capacity to invest beyond critical issues, and more.
But we know that where CX happens is not where it starts. It starts in the boardroom. It starts with strategy. It starts with culture. At CXO2, we know that sustainable change requires more than just a temporary fix – it demands a shift in mindset and capabilities and common goals.
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We have helped local and international businesses transform CX with the customer + employee at the centre and a commercial lens.
CX is everybody’s business and we work side by side with teams to ensure change is effective and sustainable. With over 100 years’ combined experience, we get the art and science of CX transformation.